MilkWaleYour information matters.

PRIVACY & YOUR DATA

Privacy policy

This policy explains how MilkWale handles information when you use our dairy business management app and website.

Last updated:

AT A GLANCE

Data safety

Here is an overview of the information handled by MilkWale and the controls available to you. The sections below explain these practices in more detail.

Data collected or processed
Name, mobile number, profile details you provide, customer and dairy business records, payment and ledger entries, installation identifiers, authentication information, verification events and operational logs.
Why it is used
Account creation and login, mobile verification, business record synchronisation, reports, subscriptions, support and service security.
Who can access it
Authorised MilkWale administrators and service providers involved in operating the service, as described under Access and sharing. Reports you choose to share are sent to your selected recipients.
Protection in transit
Website and API connections use HTTPS to encrypt information during transmission. Account and administrative access require authentication.
SMS and phone information
Verification processes the SMS or missed-call event sent to the dedicated verification number. This flow does not require uploading your personal inbox, address book, unrelated call history or call recordings.
Your controls
Manage app permissions in your device settings and update supported profile details in the app. Use the account deletion option inside the MilkWale app to delete your account and follow the instructions shown there.
Retention and deletion
Uninstalling the app does not delete server records. Retention limitations and copies you have exported or shared are explained under Your choices and account deletion.

1. Information we handle

The information processed depends on the features you use and the details you provide:

  • Account and profile: mobile number, name, and profile details such as email address, address, city and postal code when provided.
  • Business records: customer details, milk types, quantities, delivery entries, rates, payments, balances and ledger records you enter or synchronise with MilkWale.
  • Account access: app installation and device identifiers, login sessions, verification records and subscription status.
  • Operational information: request identifiers, timestamps, response status, security events and connection information used to operate and protect the service.

If you enter information about customers or other people, ensure you are authorised to use and share that information for your business.

2. How we use information

We use this information to create and manage accounts, verify mobile numbers, provide access to the app, synchronise business records, generate reports, manage subscriptions, respond to support requests and investigate service problems. Authentication and security records help us prevent unauthorised access and misuse.

3. SMS and missed-call verification

When you choose mobile verification, MilkWale provides a verification number and, for SMS, a verification message. Your messaging or phone app is used to send the message or place the call. Your mobile operator's usual charges may apply.

The verification service processes the sender or caller number, receiving number, verification message or event, timestamps and verification result. A dedicated gateway forwards verification events to our server so that we can confirm control of your mobile number.

This verification flow does not require you to upload your personal SMS inbox, address book, call recordings or unrelated call history. Permissions available to the app can be reviewed and managed in your device settings.

4. Access and sharing

Authorised MilkWale administrators can access account, subscription, verification and synchronised business information through the administration service to manage accounts and assist with service operations.

Information may also be processed by providers involved in hosting, connectivity and mobile verification as needed to deliver those services. We may disclose information when required by applicable law or when necessary to investigate misuse and protect the service or its users.

When you export or share reports, you choose the recipient and are responsible for how those copies are shared.

5. Storage, retention and security

Records stored on your device and records synchronised with our server are separate copies. Removing the app or clearing its local storage does not automatically delete server records or previously exported reports.

We keep account and business information as needed to provide the service. Security, verification and administrative records may be retained to investigate problems, prevent misuse and meet applicable obligations. The retention needed depends on the type of record and the reason for keeping it.

MilkWale uses HTTPS for website and API connections, authenticated access and restricted administrative access. No method of transmission or storage can guarantee complete security. Keep your device, verification proofs and account credentials private.

6. Website cookies

The administrator website uses a session cookie to restore an authenticated admin session. Mobile API access uses authentication tokens. These support account access and session security. This privacy policy page does not load advertising scripts or third-party analytics.

7. Your choices and account deletion

You can review and update supported profile details in the app, manage device permissions in your phone settings and sign out of your account.

To delete your account, use the account deletion option available inside the MilkWale app and follow the instructions shown there. Uninstalling the app alone does not delete your account or server records.

For questions about access to or correction of your information, or if you cannot access the in-app deletion option, contact your MilkWale administrator. We may need to verify account ownership before handling a request.

Some records may need to be retained for legal obligations, security or resolving disputes. Where this applies, we will explain the relevant limitation when handling your request. Copies you have exported or shared with others are outside the account deletion process.

8. Children

MilkWale is intended for people managing a dairy business and is not directed at children. If you believe a child has provided personal information through the service, please contact your MilkWale administrator so the matter can be reviewed.

9. Changes to this policy

We may update this policy as the service changes. The current version will be available on this page with an updated date.

10. Privacy questions and requests

For support, privacy questions, requests to access or correct your information, or help with account deletion, email MilkWale at tufflarindia@gmail.com.

You can delete your account using the account deletion option inside the MilkWale app. If you cannot access that option, contact us at the email address above. Include enough information to identify your account, but do not send passwords, verification codes or authentication tokens.

Request deletion of your account and associated data → Use this page to send a deletion request by email if you cannot use the in-app option.